Privacy policy
Last updated: 17 July 2026
Placeholder, not legal advice
This page is a structural outline only. A qualified lawyer must draft and approve the final policy for every jurisdiction Lanemi operates in, including GDPR and India's DPDP Act, before anything here is published.
In plain language
We collect what we need to run the service and nothing more. Your customers' data belongs to you, we process it on your behalf, and we cannot look at it without your permission. You can ask us what we hold, correct it, or have it deleted.
Contents
- Who we are
- What data we collect
- Controller and processor
- How we use data
- Legal bases
- Cookies and analytics
- Sharing and sub-processors
- International transfers
- Retention
- Your rights
- Security
- Children
- Changes
- Contact and complaints
1. Who we are
[Counsel to draft: data controller identity and contact, including any EU or UK representative and DPO if required.]
2. What data we collect
[Counsel to draft: account and identity data, business data, resident data processed on behalf of vendors, usage and analytics, cookies, support-session access data.]
3. Controller and processor
[Counsel to draft: for vendors' customer data the vendor is controller and Lanemi is processor; reference the Data Processing Addendum.]
4. How we use data
[Counsel to draft: providing the service, billing, support, security, legal obligations, product improvement.]
5. Legal bases
[Counsel to draft: GDPR legal bases and DPDP grounds, contract, consent, legitimate interests, legal obligation.]
6. Cookies and analytics
[Counsel to draft: types, purposes, consent mechanism with a link to cookie settings, privacy-friendly analytics.]
7. Sharing and sub-processors
[Counsel to draft: hosting, storage, email and analytics providers, with a maintained list and link.]
8. International transfers
[Counsel to draft: transfer mechanisms such as SCCs, and a data-residency statement.]
9. Retention
[Counsel to draft: retention periods, and how ledger immutability is reconciled with deletion through anonymisation.]
10. Your rights
[Counsel to draft: access, correction, deletion, portability, objection, consent withdrawal, and how to exercise each.]
11. Security
How we keep data safe is described on our security and trust page. [Counsel to confirm the formal wording.]
12. Children
[Counsel to draft: the service is for business use and is not directed at children.]
13. Changes
[Counsel to draft: how updates to this policy are communicated.]
14. Contact and complaints
[Counsel to draft: how to reach us, and the relevant supervisory authority.]